ChurnZero

JANUARY 4, 2019

In 2019, Customer Success will rely on eliminating fragmentation and allowing people to access content and services seamlessly across all devices.” – Annie Dossey, Content Marketing Manager, Clearbridge. Increases self-service for customers across all segments. Interested in what our predictions were for 2018, last year?

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

COPC

SEPTEMBER 9, 2019

Our AI customer service is linked to more than 420 products from the seven major departments of Ant Financial, including payments, insurance services, MYbank, international services, Zhima credit, etc. By the middle of 2018, the average daily volume of self-service was 4.84

industry standards 40

industry standards Self service Strategic Value Finance 40

ChurnZero

JANUARY 4, 2019

In 2019, Customer Success will rely on eliminating fragmentation and allowing people to access content and services seamlessly across all devices.” – Annie Dossey, Content Marketing Manager, Clearbridge. Increases self-service for customers across all segments. Interested in what our predictions were for 2018, last year?

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

COPC

SEPTEMBER 3, 2019

In 2018, our forecasting accuracy had reached 96%. The biggest challenge has been Ant Financial’s vision of our Customer Service Department achieving innovation with the assistance of new technology and improving its capability with the transformation of digitization via bold exploration. million from over 300 million users.

industry standards 40

industry standards Enterprise Technology Self service 40