2018 SaaS Self service Strategic Value 
ChurnZero
JANUARY 4, 2019
In 2019, Customer Success will rely on eliminating fragmentation and allowing people to access content and services seamlessly across all devices.” – Annie Dossey, Content Marketing Manager, Clearbridge. Increases self-service for customers across all segments. If we’re not at peak SaaS, we’re probably close to it.
ChurnZero
JANUARY 4, 2019
In 2019, Customer Success will rely on eliminating fragmentation and allowing people to access content and services seamlessly across all devices.” – Annie Dossey, Content Marketing Manager, Clearbridge. Increases self-service for customers across all segments. If we’re not at peak SaaS, we’re probably close to it.
Expert insights. Personalized for you.
73 
Let's personalize your content