Fonolo
AUGUST 29, 2018
But if we momentarily dial the sound down, we are rewarded with a) some mental clarity; and b) the sweet, sweet sounds of intelligent, helpful voices who deliver some music-to-our-ears advice on how to survive and thrive in 2018 and beyond. White Paper: CX Trends You Need to Watch in 2018. Learn more about Bruce here and here.
aircall
MARCH 16, 2018
Our 2018 customer support strategy survey was sent to 475 industry leaders. Participants were asked to name the one change that would have the largest positive impact on their customer support strategy in 2018… Survey Responses Reveal Trends to Improve Customer Support. Some questions were straightforward. Improved Communication.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
JUNE 8, 2018
In 2018 customer support spans so much more than help@yourcompany.com. Product developers made this a priority and rolled out the feature in February 2018. User lover blossomed: Moving from fans to brand ambassadors. Need more examples? Responses like this one are pure gold! But the story didn’t end there.
Eptica
MARCH 28, 2018
Date: Wednesday, March 28, 2018 Why it is time to calculate the ROI of VoC programs. Published on: March 28, 2018. For example, you can easily identify specific issues that are related to security, payment or promotional codes, fix these bugs quickly and consequently improve the online shopping experience.
PeopleMetrics
DECEMBER 5, 2014
I presented my driver''s license with an expired date on it, alongside a temporary license valid until 2018, my social security card and a credit card in my name. And another piece of paper that says I''m legal to drive until 2018 with my current address on it. Rohit goes on to say, "Brand ambassadors are more than good customers.
RapportBoost
DECEMBER 26, 2018
In a 2018 Customer Care report, McKinsey highlighted these four drivers and came to the conclusion that human agents will be more important than ever to contact centers. Often times, consumers engage with a brand while they are at work, or in a quiet environment–like a library or office–where a phone call is difficult.
ProProfs Blog
AUGUST 30, 2019
Usually, their queries can be resolved on the spot, for example, through live chat as mentioned earlier. According to Statista , 49% of the purchases in 2018 were impulse buying between the age groups of 18 and 24 years. Issues & Solutions. However, these issues or complaints may hover around. Slow response time in communication.
Expert insights. Personalized for you.
271 
Let's personalize your content