Aspect
DECEMBER 27, 2017
What happened in 2017, and what will 2018 bring? Accordingly, I expect to see a range of new solutions see the light of day in 2018; solutions that bring the old solutions like Interactive Voice Response (cue the robotic ‘press 1 for English’ script) into the 21 st century, on a channel people actually like to use.
Fonolo
NOVEMBER 17, 2020
Contact Center Trends 2018. Here are trends for 2018 that are sure to shake up the industry. Companies have realized that the customer experience directly affects loyalty and, accordingly, the trend is expected to continue in and beyond 2018. Expect executives to put more pressure on tracking and measuring ROI in 2018.
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Fonolo
OCTOBER 31, 2018
Think “P2P”, “big data”, “IoT”, or “blockchain”. It could be that 2018 was the last stop before the runaway train to the AI singularity. Or it could be that 2018 is where ASR and NLP became mundane and machine vision really hit primetime. It’s part of a continuum of web sites, smart speakers, mobile apps and IVR.
DMG Consulting
MARCH 9, 2020
They are investing in AI, robotic process automation (RPA), big data, knowledge management (KM) and digital-first solutions, as well as cloud servicing initiatives. million, and by the end of 2018 (the most recent period for which full-year data is available), revenue had reached $1,855.2
Call Experts
JANUARY 23, 2019
Fortunately, the latest technologies utilize artificial intelligence and big data to address customer concerns and process inefficiency. Do you need to upgrade your IVR? 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018. What is an employee call out-line?
DMG Consulting
APRIL 16, 2019
These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud. billion for the first half of 2018.
COPC
SEPTEMBER 5, 2019
Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery. In 2018, our forecasting accuracy had reached 96%. We definitely wanted to avoid this. Q: How have Ant Financial and COPC Inc.
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