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TechSee Brings Computer Vision AI and Augmented Reality Service Automation to Amazon Connect

TechSee

With the increase in customer-centric service needs, AWS has been an innovator in the contact center space, prioritizing Interactive Voice Response and AI to create a unique customer experience,” said Geoff Wahl, EVP & Business Development Chief at TechSee. and Madrid. For more information, visit www.techsee.me

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What is IVR?

NobelBiz

As we entered the age of big data and made the shift from the call center to the contact center industry, resource management became one of the most important tactical business aspects. The post What is IVR? appeared first on NobelBiz®.

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5 Ways Big Data Can Improve the Customer Experience

VocalCom

In addition, contact center metrics such as average handling time and first contact resolution provide data on how the customer experience is affected by service practices. Here are five ways big data can be used to improve the customer experience. Big data is also critical to implementing targeted marketing practices.

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Success Story: Using Data Analytics to Improve First Contact Resolution in Healthcare Contact Centers

The Northridge Group

Northridge employed a three-pronged approach to the analysis: Advanced data analytics – Using advanced data analytics and business intelligence tools, we integrated IVR data, call details and claims information across a multi-month timeframe. The data was loaded, cleaned, transformed, and analyzed using SQL tables.

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4 AI Trends that will Transform the Telecom Industry in 2019

TechSee

This data is culled from devices, networks, mobile applications, geolocations, detailed customer profiles, services usage and billing data. Dutch telecom KPN analyzes the notes generated by its call center agents, and uses the insights generated to make changes to the interactive voice response (IVR) system.

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Digital Transformation Initiatives for Contact Centers

DMG Consulting

Updating self-service solutions – There are many outdated interactive voice response (IVR) systems in the market. In some cases, every aspect of the application, from the technology to how it interacts with customers and what is says, is dated. and are designed to deliver concierge-style service.

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5 Technologies That Reduce Customer Effort

VocalCom

Many brands use IVR menus to serve their mobile customers, believing that the technology saves time. Only then can IVR menus truly serve customers well and save them time. Big data can be used in many ways to provide proactive service. However, this is only true when menus are updated regularly.