ShepHyken
AUGUST 13, 2018
If you’re relying on this explicit definition to drive retention and expansion then you’re missing a better opportunity. My Comment: This excellent article on customer loyalty departs from the typical article focused on B2C businesses and has a big emphasis on the B2B customer. Follow on Twitter: @Hyken.
Fonolo
MAY 10, 2018
In 2018, companies, platforms, and users alike are keeping an even closer eye on privacy and, importantly, verified, trusted, and accurate content. When you arrive at his company homepage, WCL Management, which works with B2C, B2B and public sectors, do yourself a favour and head on over to the Latest Thinking section.
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LiveChat
JANUARY 3, 2019
So, as the December 2018 is coming to an end, it’s time to sum up a bit all the highlights of 2018. And although Maryann is talking about B2B lead generation, I think that lots of her advice can be taken to the B2C field too. The post 12 Killer Posts We Published in 2018 on LiveChat Blog appeared first on LiveChat.
CSM Magazine
NOVEMBER 11, 2020
The report identifies five transformative trends that will become mainstay in 2021, as more companies turn to conversational support to efficiently manage high conversation volume and exceed customer expectations. The report is based on a survey of nearly 600 customer support leaders from B2B and B2C organizations. Methodology.
Enghouse Interactive
OCTOBER 2, 2020
41% of B2C companies said that customer experience was the main factor in how they competed against rivals, above quality (31%) and price (27%). Companies understand that improving customer experience delivers benefits in terms of both winning and retaining customers and reducing costs.
TeamSupport
APRIL 26, 2019
Customer service is a concept that can mean many things to different businesses. At the heart of it all however, serving the customer is what keeps a business running. Gartner’s 2018 Customer Experience Survey found that two-thirds of a company’s competitive edge was predicated on the experience they delivered to their customers.
GetFeedback
DECEMBER 21, 2018
Learn about the top two customer surveys for predicting and increasing customer retention. Anytime a customer cuts ties, you experience the negative impact of customer churn. Here are 40 customer retention statistics that reinforce the growing need for customer experience management.
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