2017 Customer effort Personalization Self service 
CCNG
OCTOBER 19, 2022
(Adobe, 2022) 75% of marketing & CX practitioners have observed a surge in existing customers using digital channels (Adobe, 2022) 74% of CX professionals say creating a seamless customer journey across assisted and self-service channels is “important” or “very important.”
DMG Consulting
MARCH 15, 2017
Top Ten Contact Center and Servicing Goals for 2017. In November and December 2016, DMG conducted a worldwide survey of contact center and enterprise servicing goals for 2017. The top ten contact center and enterprise servicing goals for 2017, in order of priority, are: Deliver an outstanding customer experience (60.8
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HGS
SEPTEMBER 12, 2017
4 Customer Service Lessons from the Equifax Cyberattack. 7, 2017, Equifax reported that a cyberattack had allowed hackers to access sensitive information for 143 million Americans, including Social Security and driver’s license numbers, birth dates, and addresses. Strategies for remedying customer concerns.
aircall
NOVEMBER 17, 2016
In 2017, customer service trends will continue to drive success. Customer service is the new marketing, don’t you know? Some customer service trends will fall by the wayside, others will be increasingly decisive. Therefore, this genre of consumer requires a completely new and personalized approach.
ProProfs Blog
AUGUST 28, 2020
That’s why customers have higher expectations from you. They want more personalization during their experience with your brand. Looking at growing customer expectations, 70% of businesses are working towards improving the customer experience as they expect more personalization.”. That’s not all. What do you do?
HGS
FEBRUARY 1, 2017
They must provide optimized customer service across various digital channels while also using new tools to better understand customer demographics and preferences, to deliver more personalized service. Wendy: How is this changing BPO services engagements?
Fonolo
AUGUST 29, 2017
Additionally, 75% of US adults will use a smartphone in 2017, while Millennials become more willing to make purchases within apps, (nearly 50% of them are making five or more in-app purchases annually). By limiting accessibility to only online or over the phone, you are risking customers abandoning a purchase completely.
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