ClearAction

OCTOBER 16, 2019

Michael Brenner, CEO of Marketing Insider, says: “The biggest mistake companies make when analyzing retention rates is not seeing that a high churn rate is the result of poor customer acquisition efforts.” Creating & keeping a customer (i.e. customer-centric management) is guided by customer lifetime value.

Customer Experience 59

Customer Experience Customer centricity Marketing Customer retention 59

Fonolo

AUGUST 15, 2019

As recently as 2017, it was the most profitable airline in Europe, operating 2,000 daily flights from 86 bases. Just before the turn of the millennium, Ryanair was a tiny, impoverished Irish airline competing with the national carrier, Aer Lingus.

Airlines 73

Airlines Customer Service Healthcare Morale 73

ProProfs Blog

JULY 30, 2021

In the next section, let’s delve into some brand perception examples by making use of case studies of well renowned brands. Brand Perception Case Studies. Also, its customer centric strategies include prime membership, that offers special privileges for loyal customers like quick delivery, low pricing, and so on.

Surveys 167

Surveys Marketing Analytics Feedback 167

Fonolo

MAY 14, 2019

That tells me more education is needed in the market because call-backs certainly improve metrics like abandon rate, as shown by the following case studies: How an Insurance Provider Improved the Customer Experience with Call-Backs. And 2017: “Survey Data Shows Call-Back Popularity Growing”.

Surveys 57

Surveys Abandon rate Call Center Contact Center 57

Answer Dash

OCTOBER 15, 2018

One of my top takeaways from these discussions is the growing importance of formulating and managing marketing campaigns on a far more granular and customer-centric level. Prospects and customers need to be addressed through multiple touchpoints, using the appropriate content and delivered through the right channels at the right time.

B2B 76

B2B Marketing Customer Experience Benchmark 76

Fonolo

JANUARY 22, 2020

Who Should Attend: CXOs, Heads of Customer Experience, senior UX managers and designers, contact center and customer experience managers. It’s packed full of CX innovators from a variety of industries, all exploring ways to delight their customers again and again; and make the customer experience a priority for businesses.

Customer Service 129

Customer Service Chief Customer Officer Contact Center Call Center 129

Taylor Reach Group

APRIL 25, 2018

Whether it’s the latest in technology and bot platforms, in depth case studies from major brands, ad agency experience, the latest tips and tricks from developers or chatbots 101, we searched high and low for the best in the business of bots. Business of Bot 2018 – May 15 – 17, San Francisco. Outsourcing Briefing – May 17, Dallas, TX.

Contact Center 62

Contact Center Call Center Customer Experience outsourcing 62