Avaya

MAY 16, 2019

From our industrial bank days, we knew Avaya could provide the contact center solution,” Lin Tom, O-Bank’s vice-president reflects, “but having the same partner across the customer experience has made things simple for us.”. Avaya is helping us do that.”. 80% of its customers are under the age of 40.

Banking 59

Banking contact center solutions Contact Center Accountability 59

Monet Software

DECEMBER 21, 2018

It’s always nice to open a new year with industry recognition: our Workforce Optimization solution Monet WFO received the 2017 Cloud Computing Excellence Award from TMC. In April, Monet received a 2017 CUSTOMER Magazine Workforce Optimization Innovation Award from TMC. Another award so soon? What will the New Year bring?

Schedule adherence 48

Schedule adherence contact center solutions Contact Center CRM 48

NICE inContact

SEPTEMBER 8, 2017

A cloud-based contact center solution can be the cornerstone of your disaster recovery plan. As long as agents have a dial-tone and access to the internet, they can manage customer contacts through the contact center platform. Download your report, Drive Revenue With Great Customer Experience, 2017.

Contact Center 48

Contact Center contact center solutions Customer Experience Management 48

Avaya

DECEMBER 18, 2018

During the 20-hour period in 2017, 1,643 hotline volunteers, including Avaya staff, answered a record 126,103 calls to the NORAD Tracks Santa 1-877 HI-NORAD hotline. appeared first on Avaya Connected Blog. MST on Dec. 24 and end on 12 a.m. MST, Christmas morning. All interactions count. Every experience matters.

Government 80

Government Airlines Contact Center contact center solutions 80

Fonolo

AUGUST 28, 2018

About: This report is the result of surveying 500 employees involved in contact center solutions at companies with a formal contact center or with plans to introduce one. Analyst Jon Arnold covered the report in this post: Contact Center 2.0 His blog post is the source of the chart below.

Contact Center 65

Contact Center Call Center Abandon rate Surveys 65

NICE inContact

JANUARY 10, 2018

Ovum has recently completed their latest analysis of cloud contact center technology providers in its 2017-18 Ovum Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution. in the technology capabilities category – compared to other cloud contact center solutions.

contact center solutions 48

contact center solutions Cloud contact Contact Center Multichannel 48

Global Response

JUNE 20, 2023

As Tunisian call centers are used to working with European and American businesses, data privacy and security regulations often align with US or European standards. What kind of services can Tunisia-based call centers provide? Of course, it depends on the call center. What is the scalability potential for operations in Tunisia?

Call Center 62

Call Center outsourcing Bilingual agents Education 62

RichCall

SEPTEMBER 13, 2017

Contact Center and CX Research and Reports. ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. Global Contact Centre Benchmarking Report, Dimension Data 2017. connected customer journeys with 9 channels in most contact centers. of companies.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

VocalCom

APRIL 6, 2020

In order to make remote work accessible to all of the PMC staff, Generali and PMCTreize solicited Vocalcom for all of the technical aspects of the remote work implementation on their contact center tools. Vocalcom knew how to respond efficiently to our needs.

Contact Center 62

Contact Center Cloud contact contact center solutions Customer Experience 62

NICE inContact

AUGUST 27, 2018

Ensuring that your contact center does not “miss out” on social channels is vital, just look at these stats: The number of social media users worldwide in 2018 is 196 billion , up 13 percent from 2017. Ensure that your contact center solution allows for this. appeared first on NICE inContact Blog.

Contact Center 48

Contact Center contact center solutions Analytics Surveys 48

Fonolo

FEBRUARY 13, 2019

The ongoing centrality of the voice channel is a recurring theme on this blog. Also, see “ AI is Not Reducing Call Center Agent Employment.”. We have featured content by authors Jacobs and Leggett many times on the blog. They are both on our list of Top Contact Center Analyst s. of in 2016; 26.4%

Contact Center 57

Contact Center Call Center APIs outsourcing 57