Transform Into a Modern Contact Center: The 7 Best Practices for Callback
VHT
OCTOBER 11, 2018
In fact, a 2017 inContact study found that 67% of self-service users want to work with an agent, especially if the call is urgent or sensitive. In a 2017 study by Arise, two thirds of customers surveyed said they’d hang up after waiting for just two minutes. So they’ll expect immediate gratification any time they contact you.
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