5 Top Customer Service Articles For the Week of January 16, 2017
ShepHyken
JANUARY 16, 2017
There are various “stages” that the customer goes through before he or she says, “I want to come back.” This article presents the case that customers go through five specific stages that lead them to loyalty. And, while the article focuses on B2C, the stages can be found in any business relationship. Follow on Twitter: @Hyken.
Let's personalize your content