Fonolo
JUNE 27, 2019
Open enrollment is one of the busiest and most stressful times of the year for healthcare insurance providers and consumers alike. In fact, many healthcare insurers start planning for open enrollment the minute the last season has come to a close. Optimize your Self-Service Channels. That’s easy. Workforce Management.
Revation Systems
FEBRUARY 5, 2019
Businesses and service-oriented industries, such as healthcare and banking, now face a new reality where customers (and patients) are willing to take their business elsewhere if they have even one unfavorable experience. Automate Self-service through Chatbot Technology.
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HGS
MAY 27, 2015
Simple and routine transactions will be automated as more and more customers move to digital and self-service routes. At the same time, complex services requiring that “all-important human touch” will be delivered via voice by specially trained customer service advisors. Wed, 05/27/2015 - 14:41. Customer Service.
Sykes
MARCH 5, 2019
engagement solutions and services to Global 2000 companies and their end customers primarily in the technology, financial services, healthcare, communications and transportation & leisure industries. The Company provides differentiated full lifecycle customer?engagement
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Talkdesk
MARCH 24, 2021
Root Insurance , the nation’s first licensed insurance carrier powered entirely by mobile, was founded in 2015. Voice IVR for increased self-service call deflection, providing agents with the opportunity to focus on more complex requests and save policyholders’ time. 4 tips for instant policyholder service.
Balto
FEBRUARY 6, 2023
We are in the midst of a loneliness epidemic , and consumers know that a helpful human is only a phone call away at any time. Retrieved February 7, 2023, from [link] Pollard, M. 2019, February 8). The Sales Superpowers of Introverts. Entrepreneur. Retrieved February 7, 2023, from [link] Reynolds, P. Exploring Call Center Turnover Numbers.
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