CX Journey
DECEMBER 30, 2014
Did you stick with all of your CX resolutions for 2014? As we wrap up 2014 and say "Cheers" to another year, I thought it would be fun to take a look back on the year. 18 Reasons to Map Customer Journeys Have you started journey mapping yet? customer experience customer experience journey journey map'
CX Journey
JANUARY 13, 2015
Image courtesy of mattlogelin I originally wrote today''s post for Confirmit in August 2014. There is an old saying: "You can''t really understand another person''s experience until you''ve walked a mile in his shoes.” Personas, on the other hand, are up close and personal – literally. customer experience journey map personas'
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ijgolding
OCTOBER 6, 2014
This blog post is written to mark the second global Customer Experience Day on Tuesday 7th October 2014. Monday 29th September 2014. As has become normal recently, I am up at 4:30am to embark on a long journey from the North West of England down to the South. I must apologise to the person I spoke to as soon as possible.
CCNG
OCTOBER 19, 2022
(Gartner, 2021) 8 in 10 consumers report that businesses are meeting or exceeding their expectations for service, compared to 67 percent in 2014. In fact, 40% say businesses have increased their focus and attention on service, a significant increase in just three years (up from 29% in 2014).
Horizon CX
DECEMBER 31, 2018
Year-end has always been a time for personal reflection for me and as 2018 ends in just a few hours, I am inspired to share the following thoughts around Customer Experience both in reflection of the year just about to end and the one just about to begin. Customer Journey Mapping is another case in point.
The Petrova Experience
DECEMBER 14, 2021
A blunder that would never have happened if Better.com had a return to office plan that defined how and when Leadership should use video communications tools in lieu of in-person conversations. The research showed that employees have been asking for more choices and a flexible work ecosystem since 2014. So, start with what you know.
CX Journey
OCTOBER 30, 2014
Image courtesy of jonathankosread I originally wrote today''s blog for MindTouch; it appeared on their blog on June 2, 2014. In his book Rhetoric , Aristotle said: Now every action of every person either is or is not due to that person himself. Have you heard about Aristotle''s seven causes of human action?
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