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NICE Shines Spotlight on 2014 PSAPs’ Finest at APCO

Customer Interactions

Here is a glimpse at our 2014 winners: Technician of the Year Jason Sturgill. As a coach/mentor/trainer, he enthusiastically shares best practices with trainees and co-workers. His volunteer work not only raised funds and awareness for prostate cancer but also boosted morale in the workplace.

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How to Harness the Power of Peer Recognition 

Toister Performance Solutions

What is the impact on morale of not winning ? The Power of Peer Recognition According to a 2014 employee engagement study by the employee feedback company TINYpulse, peer recognition is the top reason why employees go the extra mile at work. Can you allow repeat winners without prompting feelings of favoritism?

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms.

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Prioritizing employee well-being: An innovative approach with generative AI and Amazon SageMaker Canvas

AWS Machine Learning

Staying up to date with the latest developments and best practices can be challenging, especially in a public forum. A proactive approach can also enhance employee morale and productivity, mitigating the likelihood of absenteeism, turnover and ultimately leads to a healthier and more resilient workforce.

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20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

Callminer

Jack founded his first business while studying at university in 2012 and led the team remotely until graduating in 2014, when he took on the role of fulltime CEO. CS teams often revolve around tight-knit units, and it’s the heads of these units that have to be relied on to raise morale ahead of difficult shifts.