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NICE Shines Spotlight on 2014 PSAPs’ Finest at APCO

Customer Interactions

Here is a glimpse at our 2014 winners: Technician of the Year Jason Sturgill. During the last several years Jason has been the primary point of contact for providing technical support for the Communications Center’s 9-1-1 telephone systems. With its equipment aging the Center sought out a new 9-1-1 telephone system.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms.