CSM Magazine

JULY 29, 2021

In general, Addepto’s services consist of comprehensive consulting services regarding big data analytics and data science, business intelligence (BI), machine learning (ML), artificial intelligence (AI), and even AI software development. With Addepto’s help, your company will make the most of NLP.

Real estate 98

Real estate Engineering Consulting Consulting 98

aircall

JANUARY 24, 2022

This percentage compares with only 67% in 2014. CRM – Use a cloud-based phone system, software solutions, and your CRM together so all call agents have access to the most current, real-time information. 10 Best Practices for Making Customers Feel Important. Your brand is a big deal.

Call Center 126

Call Center Best practices call center software CRM 126

Fonolo

NOVEMBER 17, 2020

In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. Call Center Trends 2014. Understanding and benchmarking against these metrics is still the best way to maintain high standards of customer service. Social Media ? a Not-So-Secret Weapon.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

aircall

MARCH 19, 2021

While a CDP gathers information from all possible platforms–from emails to customer relations to social media–so that your company has relevant data, a CRM only collects data that only has value to sales, such as your bestselling products and buyer personas. Here are the main differences between a CDP and a CRM.

Sales 62

Sales CRM Marketing Best practices 62

Mindtouch

JULY 25, 2017

According to the Consortium’s website, the impetus behind this switch was to make the processes and best practices that define KCS “generic.” Whereas most CRM implementations track the interactions, like emails and phone calls, KCS methodology can tie these events to specific product knowledge.

Self service 59

Self service Best practices Upselling Analytics 59

CustomerSuccessBox

NOVEMBER 2, 2021

Christoph Janz, a SaaS enthusiast, and a Venture Capitalist had published a brilliant article way back in 2014. Help with analytics, Business Intelligence (BI), CRM, ERPs, Workflow management, etc. The relevant analytics will help your product and support teams resolve it. It was meant for SaaS companies.

SaaS 52

SaaS Customer retention Enterprise Accountability 52

GetFeedback

DECEMBER 27, 2018

This enables you to use Salesforce’s native logic and reporting to create a list of people in your CRM who you’d like to send your survey to, and then easily send your survey to them in GetFeedback. Just make sure to have a clear call to action, and follow the best practices below, to optimize your response rates.

Surveys 79

Surveys Real estate Feedback Best practices 79