Sykes
MARCH 5, 2019
The acquisition of Alpine Access in 2012 also differentiated SYKES with an established, reliable and secure home-based service option that allows for rapid scalability and flexibility. Its Americas and EMEA regions primarily provide customer?engagement It delivers cost?effective
IdeasUnlimited
JANUARY 6, 2021
Propelling this explosive growth are the twin engines of an exceptional product and 24/7 customer service through IdeasUnlimited. Customers could thus reach out and obtain help at all hours of the day. Enhancing Value through Customer Service. Multilingual support. Billing support. Technical support.
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IdeasUnlimited
JANUARY 6, 2021
Propelling this explosive growth are the twin engines of an exceptional product and 24/7 customer service through IdeasUnlimited. Customers could thus reach out and obtain help at all hours of the day. Enhancing Value through Customer Service. Multilingual support. Billing support. Technical support.
Kayako
OCTOBER 29, 2015
In this post, I’ll walk you through the recent history of customer service, showing you why some companies have chosen to outsource their support teams, (not to be confused with offshoring which is when the work is done overseas but still remains part of the business), and others prefer to keep them in house.
Callminer
AUGUST 1, 2017
If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548. Customer service diminishes. It ties up lines and makes the whole center fall behind. Alex Tebbs.
Sykes
MARCH 18, 2019
The acquisition of Alpine Access in 2012 also differentiated SYKES with an established, reliable and secure home-based service option that allows for rapid scalability and flexibility. Just recently, HFS Research ranked SYKES #1 for vision and go-to-market strategy in their Front Office Customer Engagement Operations Top 10 report.
Customer Interactions
AUGUST 7, 2014
During the last several years Jason has been the primary point of contact for providing technical support for the Communications Center’s 9-1-1 telephone systems. During her 12-years at SRFECC, Julee has taken approximately 85,000 calls including 40,000 9-1-1 calls for service. She was definitely up to the challenge.
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