COPC
SEPTEMBER 9, 2022
“Our quest to deliver global best practices with our designations makes the stakeholder relationship with COPC important. About the Contact Centre Management Group: Since 2012, the CCMG has been a registered Professional Body of the South African Qualification Authority (SAQA) for the contact centre industry.
AWS Machine Learning
JUNE 15, 2023
We also recommend best practices when using Amazon Translate in this automatic translation pipeline to ensure translation quality and efficiency. We used the BLEU (BiLingual Evaluation Understudy) score to benchmark the translation quality between the two methods.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
COPC
APRIL 3, 2018
The CXMB Series was launched in 2012 as an industry benchmark survey and was aimed at capturing best practices and operational norms within the customer experience industry. The post Now Available: The 2017 Corporate Edition of the Customer Experience Management Benchmark (CXMB) Series appeared first on COPC Inc.
Eptica
APRIL 18, 2018
As part of the annual Eptica Multichannel Study , conducted since 2012, we tested 10 major travel brands (6 airlines and 4 travel agents) on their ability to provide answers to ten routine questions via the web as well as their speed, and accuracy when responding to email, Twitter, Facebook and chat. Share this page on: Tweet.
Fonolo
NOVEMBER 17, 2020
In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. Understanding and benchmarking against these metrics is still the best way to maintain high standards of customer service. Call Center Trends 2012. Social Media ? a Not-So-Secret Weapon.
AWS Machine Learning
APRIL 22, 2024
He has worked on projects in a variety of domains, including Machine Learning frameworks, model benchmarking, building hyperpod beta involving a broad set of AWS services. .__/__/_/ /_/ /_,_/ / / / /_/ You're on the controller Instance Type: ml.m5.xlarge In his free time, Satish enjoys playing badminton.
Callminer
AUGUST 1, 2017
Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548. Going from 50% first time resolution to 100% first time resolution might sound like a great target, but getting to 60% is already a 20% improvement over the benchmark. According to Gallop, 69% of employees would work harder if they were better recognized.
Expert insights. Personalized for you.
100 
Let's personalize your content