SharpenCX

AUGUST 19, 2020

Learn four (of the many) reasons we think Buffer sets an outstanding example for how to build the best customer service experience. They tout a customer-centric vision and values (and they have the action to back it up). They put the best customer service experience at the core of their business model from day one.

Customer Experience 67

Customer Experience Morale Customer centricity Customer Support 67

CSM Magazine

JULY 2, 2020

According to PwC’s Future of CX Report , 59% of all consumers feel companies have lost touch with the human element of customer experience and nearly 80% of American consumers say that speed, convenience, knowledgeable help and friendly service are the most important elements of a positive customer experience.

Customer Support 52

Customer Support Morale Chatbots Engineering 52

CSM Magazine

AUGUST 12, 2020

Businesses are no longer forced to choose between workflow efficiency and the customer experience—a risky decision given companies lose more than $62 billion annually due to poor customer service. The 20+ new features work across Intercom’s industry-leading Business Messenger and Inbox.

Enterprise 52

Enterprise Morale Personalization Metrics 52

Customer Guru

MAY 22, 2018

Source: Aon Hewitt European Manager Survey 2011. This simple gesture of gratitude goes a long way in boosting the employees’ morale. It is but obvious that engaged employees will create a better work atmosphere, which in turn converts to better customer experience and rise in profits. Aon Hewitt.

Employee engagement 96

Employee engagement Coaching Surveys Construction 96

CSM Magazine

NOVEMBER 11, 2020

Intercom’s Conversational Support Funnel, the first holistic framework for scaling and delivering conversational support, is a blueprint showing businesses how to increase support team efficiency and improve the customer experience and team morale. Download the 2021 Customer Support Trends Report here.

Customer Support 52

Customer Support B2C Chatbots B2B 52

bold360 Blog

NOVEMBER 25, 2019

That’s why new global research from Ovum is creating buzz by uncovering what these employees are faced with and how to leverage artificial intelligence (AI) to deliver a better customer experience. It’s all eroding agent morale when they’re unable to meet customer expectations.

First call resolution 40

First call resolution Morale Call Center Customer retention 40

CX Global Media

JULY 12, 2019

I believe wildly successful companies start with successful customers and associates. Through strong values, discipline, and sharp customer focus, I build amazing experiences resulting in worldwide leading customer experience scoring, Net Promoter Scores, Customer Satisfaction, and company profitability.

Contact Center 120

Contact Center Coaching Employee engagement Call Center 120