Beyond Philosophy

FEBRUARY 15, 2018

The San Francisco-based bank, whose employees opened many fraudulent and unauthorized accounts in their customers’ name, now enjoys the dubious honor of shouldering the most substantial penalty the agency has issued since its formation in 2011. million deposit accounts and over 500,000 credit accounts in all.

Banking 353

Banking Accountability Consulting Consulting 353

Beyond Philosophy

DECEMBER 19, 2016

In 2011, it ran a full-page newspaper ad telling people NOT to buy its jacket because consumption of goods causes environmental degradation. In our customer experience consultancy, we help companies design a customer experience that that fosters customer loyalty and engagement by taking customers’ emotional behavior into account.

Sales 354

Sales Banking Customer emotions Education 354

Beyond Philosophy

OCTOBER 6, 2015

Banks lied to us, nearly crashing the world economy and causing the Great Recession. I had thought the banking crisis was the pinnacle of organizational stupidity but then last week we hear Volkswagen (VW) lost 30% of their value. which accounts for only about 6% of global sales for the brand.

Banking 406

Banking Consulting Consulting Government 406

Beyond Philosophy

JANUARY 18, 2016

Bank of America planned to charge Customers a $5 debit card fee right after taxpayers bailed them out of insolvency. Back in 2011, right after the huge bailout American taxpayers gave Bank of America (B of A) and other large financial institutions deemed “too big to fail”, the bank announced they would charge a $5 monthly fee for debit cards.

Airlines 274

Airlines Entertainment Banking Consulting 274

CSM Magazine

APRIL 9, 2019

Wells Fargo was embroiled in a massive scandal when it was revealed that over a four year period, thousands of employees had opened approximately two million bank and credit card accounts for customers without the customer’s permission – or even their knowledge. Incentivized Fraud. Employees grew to despise the company.

Employee engagement 40

Employee engagement Healthcare Feedback Banking 40

AWS Machine Learning

OCTOBER 10, 2023

Customers often need to train a model with data from different regions, organizations, or AWS accounts. The sample code demos a scenario where the server and all clients belong to the same organization (the same AWS account), but their datasets cannot be centralized due to data localization requirements. He received his Ph.D.

Healthcare 90

Healthcare Telecommunications Analytics Wireless 90

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98