Up Your Service

NOVEMBER 28, 2019

You listen to their feedback about your product or service so you can better meet their needs. An article in Forbes reports that today an estimated 89% of companies compete primarily on the basis of customer experience – up from just 36% in 2010. You create processes to make their experience smoother. companies $136.8 Download it here.

Best practices 90

Best practices Customer Experience B2C B2B 90

GetFeedback

DECEMBER 27, 2018

Customer feedback can reveal opportunities for major business growth—what customers want, straight from their own mouths. Customers benefit from sharing feedback too. According to AgilOne’s Consumer Survey , over 70% of US and UK consumers expect some form of personalization from the brands they buy from. Survey purpose.

Surveys 90

Surveys Feedback Abandon rate Personalization 90

ijgolding

FEBRUARY 26, 2019

So with the future health of the business at stake, it’s worth knowing how to keep each customer, and that’s where customer feedback comes in. But there’s a big problem with the way customer feedback and satisfaction surveys have traditionally been done which means they don’t deliver this enormous benefit.

Feedback 85

Feedback Surveys Journey mapping outsourcing 85

Comm100

NOVEMBER 25, 2015

According to 2010 Forrester Survey , 57% of respondents agreed with the statement, “I am very likely to abandon my online purchase if I cannot find a quick answer to my questions.”. Solicit Customer Feedback. One of the best ways to tweak proactive chat scripts is to solicit feedback. Download the Scripts Now.

Best practices 41

Best practices Scripts Finance Abandon rate 41

DMG Consulting

DECEMBER 7, 2020

It looks to the future and provides best practices for post-pandemic disaster recovery/business continuity (DR/BC) planning, as well as for the management of work-at-home agents. This year’s Report discusses the impact of the coronavirus pandemic on the short- and long-term future of this increasingly important sector.

Consulting 62

Consulting Consulting Contact Center Marketing 62

Kayako

OCTOBER 29, 2015

The birth of mainstream outsourcing: 2000 – 2010. Slowly coming back home: 2010 – 2015. Customer feedback doesn’t make it back to your company. Customer feedback can be a goldmine for product and marketing teams. There are some specific reasons why outsourcing tends to fail: 1.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

ClearAction

DECEMBER 28, 2016

Who needs to hear customer feedback? It’s rare thanks to narrow survey questions. Here’s how to drive voice-of-customer insights company-wide: Design customer feedback for greatest meaning to customers. Allow customers free range to give you feedback on whatever they want whenever they want.

Feedback 59

Feedback Employee engagement Best practices Consulting 59