Beyond Philosophy

JUNE 1, 2015

These programs produce positive sales increases for hotels, for example, but negative sales impact on car rental, airlines and food retail. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy.

Airlines 210

Airlines Entertainment Consulting Consulting 210

The Petrova Experience

JANUARY 11, 2023

And that is exactly what the airline is positioned to do in the next few years. Things like all hands on deck cleaning to shorten turnaround time is a unique culture tradition for both airlines. The airline is poised to use hard-earned lessons to lead customer experience transformation. Airline Network Planning 101.

Airlines 59

Airlines Customer Experience Technology Finance 59

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CX Journey

AUGUST 16, 2017

In the past, I've referenced Jon Picoult's research at Watermark Consulting, where he's compared the market performance of CX Leaders and CX Laggards (based on Forrester's Customer Experience Index). Always the same (great) story, regardless.

Customer Experience 56

Customer Experience Airlines Benchmark Consulting 56

Beyond Philosophy

JUNE 4, 2015

In his 2010 book, Marketing 3.0: They included CarMax, BMW, Costco, Harley-Davidson, IKEA, JetBlue, Johnson & Johnson, New Balance, Patagonia, Timberland, Trader Joe’s, UPS, Wegmans, and Southwest Airlines. Starbucks might make more money selling Pepsi, but they don’t.

Airlines 360

Airlines Marketing Enterprise Advertising 360