2010, Airlines, Consulting and Customer emotions

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2010

Airlines

Consulting

Customer emotions

McKinsey Thinks Bland, Generic Loyalty Programs Are Killing Business – And They May Be Right!

Beyond Philosophy

JUNE 1, 2015

These programs produce positive sales increases for hotels, for example, but negative sales impact on car rental, airlines and food retail. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy.

Airlines

Airlines Entertainment Consulting Consulting

Is ‘Being Human’ With Customers A New Concept? And, Does It Create Emotional, Experiential, Social and Financial Value?

Beyond Philosophy

JUNE 4, 2015

Every function that delivers experience is ‘closed-loop’ and 360 degree, carefully maintaining a balance between customer expectations and what is actually executed. In his 2010 book, Marketing 3.0: Starbucks might make more money selling Pepsi, but they don’t.

Airlines

Airlines Marketing Enterprise Advertising

Webinars

Manual Call Reviews? There's a Better Way!

MORE WEBINARS

Customer Contact Central

McKinsey Thinks Bland, Generic Loyalty Programs Are Killing Business – And They May Be Right!

Is ‘Being Human’ With Customers A New Concept? And, Does It Create Emotional, Experiential, Social and Financial Value?

Webinars

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