ShepHyken

MAY 26, 2017

This week we feature an article by Bikash Mohanty about how important customer experience metrics are to your business. seconds in 2009! And if a particular business is aiming for long-term growth, it requires key, powerful metrics to base its performance on. Shep Hyken. Usain Bolt bettered his own 200 meters world record of 19.30

Metrics 232

Metrics Customer effort Customer Experience Surveys 232

ChurnZero

JUNE 19, 2020

Q: Does the importance of retention metrics vary by strategic buyers versus private equity (PE) buyers? . The metrics are obviously very important, and they probably are why they buy “Company A” versus “Company B.” Each account rep that is doing sales is also doing renewal management and things like that.

SaaS 72

SaaS Metrics Surveys Customer retention 72

Lumoa

AUGUST 5, 2022

According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. Experts believe that the modern retail industry will follow a similar pattern as it did during the 2009 recession. The Impact of Global Events on the Retail Industry.

Feedback 83

Feedback Marketing Metrics Benchmark 83

Win the Customer

NOVEMBER 14, 2016

By pushing for the sale in all your Facebook posts and tweets, you end up ignoring many of your customers. Research has shown that in the period between 2009 and 2014, the number of Twitter users using the platform for customer service doubled to 22%. It’s called social media for a reason, after all.

Customer Service 145

Customer Service Airlines Marketing Banking 145

Amity

JANUARY 13, 2016

Can Customer Success really be held with the same importance of sales, marketing and product departments? Since 2009, the popularity of customer success has increased 800%. Customer Success Metrics. We need to understand the basic metrics around customer success so that we can improve it. Churn is a trailing metric.

Benchmark 48

Benchmark SaaS Surveys Metrics 48

C3Centricity

JULY 2, 2016

The final power metric is that this trust results in customers defending the brand. However, when I examine their metrics I find that they are missing those which would better represent their competitors’ brands. The campaign ran from 2006 to 2009 and was a hilarious success, positively impacting the Mac’s image.

Personalization 63

Personalization Marketing Advertising Metrics 63

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. On the positive side, managers are typically engaged in closing the loop with dissatisfied survey participants. Another hindrance to manager participation is VoC reporting.

B2B 62

B2B Feedback B2C Enterprise 62