Nicereply

AUGUST 24, 2021

With such a large pool of customers to choose from, it’s no wonder that businesses are jumping to add SMS capability to their existing customer service channels. The benefits of SMS for customer service include: Real-time, personalized, and conversational communication. No app or internet connection required.

Customer Service 59

Customer Service APIs Airlines Chatbots 59

Win the Customer

NOVEMBER 14, 2016

By pushing for the sale in all your Facebook posts and tweets, you end up ignoring many of your customers. How about being a bit more personal and actually communicating with your customers? Remember when customers were limited to using the telephone if they wanted to contact businesses?

Customer Service 145

Customer Service Airlines Marketing Banking 145

CSM Magazine

DECEMBER 12, 2019

It’s also a 50% increase from 2009’s record low of $4.06 Proactive outreach can improve customer satisfaction by anticipating needs specific to the customer, especially if companies can deliver outbound messages via their preferred channels. That’s better than the pre-recession high of $4.4 since last year.

Interactive Voice Response 52

Interactive Voice Response Customer Experience APIs Average Handle Time 52

Russel Lolacher

AUGUST 30, 2018

What if you felt like you left your computer, with all it’s personal and valuable information available to attack? Stay tuned for a story of generational frustration, customer hide and seek, and a video savior. This is the Customer Experience Story time tale of … The Disappearing Digits. Be proud to talk to your customers.

Entertainment 48

Entertainment Morale Personalization Customer Care 48

Russel Lolacher

AUGUST 30, 2018

What if you felt like you left your computer, with all it’s personal and valuable information available to attack? Stay tuned for a story of generational frustration, customer hide and seek, and a video savior. This is the Customer Experience Story time tale of … The Disappearing Digits. Be proud to talk to your customers.

Entertainment 40

Entertainment Morale Personalization Customer Care 40

Chad Schaeffer

SEPTEMBER 12, 2014

In May of 2009, 8 years later, I remember working with one of the world’s largest consumer packaged goods companies and for the first time talking about adding social media support to the contact center. Overnight major brands were receiving millions of support emails a year.

Airlines 48

Airlines Customer Service Banking Contact center software 48

C3Centricity

JULY 30, 2018

However, in recent years, there has been a lot of talk about the importance of employees, some even suggesting that they are more important than customers! I discussed this in detail in a post a couple of months ago, called ” Customers Care About Products & Value, Not Employees.

Marketing 48

Marketing Customer centricity Advertising Benchmark 48