Callminer
JANUARY 18, 2021
To learn how CallMiner is helping African Bank better extract and operationalise insights from voice-based customer interactions in its call centres, watch to our Tech Central podcast, How CallMiner is Helping African Bank Retain and Grow its Client Base. . Leverage a quality monitoring program for vital feedback.
aircall
FEBRUARY 3, 2021
Consumers have lots of options for banking and other financial services, and a financial services call center streamlines sales and support operations. Banking and finance customers are looking for convenience, speed, and expertise when choosing the firms they choose to do business with.
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ijgolding
MAY 11, 2016
I am writing this blog having just watched a Hollywood movie about the 2008 banking crisis – The Big Short, featuring Christian Bale, Steve Carell, Ryan Gosling and Brad Pitt is a tough watch – not because of the quality of the acting, but because of the almost completely unbelievable plot. It was very real.
aircall
JANUARY 6, 2021
Hints of economic decline can lead to a national recession, such as the Great Recession that occurred after the financial crisis of 2008. The financial services industry includes more than just banks. After a period of declining economic activity, the central banks tend to drop their interest rates to ignite economic growth.
CSM Magazine
FEBRUARY 7, 2020
Banks, credit unions, and direct lenders work in a very competitive market. According to an Ernst & Young Consumer Banking Survey , the multiple-channel experience is a crucial area for improvement among banks, direct lenders, and credit unions. Or the lack thereof. Improving customer service for lending businesses is vital.
ClearAction
MAY 28, 2015
Instead of looking at surveys as a one-by-one solution opportunity or a means to show how awesome your company is, you can get more value by looking for patterns in it, as well as in other sources of feedback, like complaints on the 800 number, social media, or customer anecdotes — it’s really a collage of information that matters.
SharpenCX
FEBRUARY 4, 2020
An accountant needs to know how to reconcile bank statements, while a software developer doesn’t. You handle escalated customer issues, offer feedback to your agents, coach and train. Growth Tip: The best way to practice humility in your management is to open the doors for feedback and self-evaluation.
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