Hello Customer

AUGUST 24, 2020

The heat is on because in 2007 the government liberalized the market making it a price-driven and competitive environment. In the past, we used long surveys, but we were not getting out of it what we needed. Plus, ISAAC analyses the feedback automatically so we don’t need anyone to go through the feedback manually.

Marketing 81

Marketing Coaching Government Feedback 81

SharpenCX

SEPTEMBER 22, 2021

Since 2007, Airbnb’s grown to serve 4 million hosts who’ve welcomed more than 900 million guests into their homes. And, they’ve given other companies the best example of what a good customer experience looks like. Example #1: They build trust by extending trust. I’m a fan of Airbnb and I’m not the only one.

Customer Experience 128

Customer Experience Self service Contact Center Call Center 128

Hello Customer

AUGUST 24, 2020

The heat is on because in 2007 the government liberalized the market making it a price-driven and competitive environment. In the past, we used long surveys, but we were not getting out of it what we needed. Plus, ISAAC analyses the feedback automatically so we don’t need anyone to go through the feedback manually.

Marketing 52

Marketing Coaching Government Feedback 52

Nicereply

MARCH 14, 2023

Made to Stick: Why Some Ideas Survive, and Others Die By Chip Heath and Dan Heath Published: 2007 Length: 291 pages Why do urban legends, conspiracy theories, and bogus news stories circulate effortlessly while important ideas ―ideas from scientists, teachers, or journalists― often go unnoticed? Books on communication 1.

Management 98

Management Call Center Metrics Entertainment 98

Callminer

AUGUST 1, 2017

They don’t do anything else except maybe monitor a few calls and give some feedback. Example: Campaign A has a high call volume but campaign B has less calls and the agents that are assigned campaign B are not busy. Agents can also send feedback directly to script authors to further improve processes. Jeff Greenfield.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Comm100

FEBRUARY 1, 2023

In one study, 246 students were surveyed to learn how live chat for education impacted the learning experience. None of the online learners surveyed found live chat unsatisfactory as a communication tool. out of 5 CSAT score, and positive feedback from live chat engagements that feel personal and genuine.

Education 89

Education Wait times Personalization Surveys 89

Russel Lolacher

OCTOBER 24, 2022

How we’re approaching employee surveys and reviews wrong. And I was lucky that my first job… Christy, my manager, the person who hired me, as someone I really looked up to she set such a great example that I don’t know if I would be here today if I had a bad first boss. And I’ll give you an example.

Employee engagement 52

Employee engagement Surveys Accountability Personalization 52