C3Centricity

JULY 2, 2016

It is what your customers think it is; its brand image, personality and its value to them. I was lecturing at Miami University a couple of weeks ago on brand image and personality. And this is where image and personality play vital roles. A brand needs to have a clear image, personality and equity in the minds of its customers.

Personalization 63

Personalization Marketing Advertising Metrics 63

ProProfs Blog

FEBRUARY 13, 2020

Customer Loyalty Program Improving Sales. Over half of the surveyed population reported that, if they like a brand, they will rarely purchase something different. A decade long survey from 2006-2016 examined the growth trends of loyalty programs in the US and found that memberships have grown from 3.3 million to 3.8

Customer retention 164

Customer retention Sales B2B Marketing 164

Balto

AUGUST 3, 2022

We surveyed 361 executives across the United States for the purpose of this survey. We limited respondents to those whose organizations contained sales, customer service, or collections contact centers. Figure 1: Geographic Distribution of Survey Participants. Figure 2: Gender Distribution of Survey Participants.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

GetFeedback

JANUARY 12, 2020

Through Voice of the Customer (VoC) surveys and many other sources of customer feedback, it can seem like a game of whack-a-mole. Southwest Airlines CEO Gary Kelly explained in a 2006 blog post : Open seating has allowed us to build a highly efficient operation by keeping the time our aircraft are sitting at our gate to a minimum.

Journey mapping 88

Journey mapping Airlines Feedback Customer Experience 88

C Space

JULY 24, 2020

The move is the latest effort to bring back fans – and advertisers – to baseball during the Covid-19 pandemic, after the league announced that spectators would not be allowed to attend games in person. ” India is experiencing a boom in bicycle sales caused by the virus. It’s a craze.

Advertising 52

Advertising Transportation Sales Marketing 52

C Space

DECEMBER 6, 2018

After passing my driving test in 2005, I stopped driving in 2006. I know that I’m not the only person who suffers from this feeling. I put it down to this: I have more trust in a person, because they consist of logic and emotion – a machine only consists of the former. Nicola Spitzer. Senior Consultant at C Space.

Transportation 40

Transportation Engineering Healthcare Consulting 40

Toister Performance Solutions

JANUARY 20, 2022

It extends to all the interactions a customer has with your brand, including advertising, sales, delivery, support, and even the product itself. This means more than just collecting and presenting survey results or fixing problems. Bliss published Chief Customer Officer in 2006. There's clarity around what this person does.

Chief Customer Officer 62

Chief Customer Officer Advertising Surveys Sales 62