Beyond Philosophy

JUNE 16, 2022

We undertook this customer survey every year, and then ignored it—every year. Sure, we’d have a conversation about the survey results, including complaints, but we never did anything about what the survey told us. Like the United Breaks Guitars music video.) It drove me mad.

Customer centricity 195

Customer centricity Education Consulting Consulting 195

CSM Magazine

JULY 29, 2021

It’s a US-based company that was founded in 2005. Their goal is to help their clients understand and prioritize customer feedback. Keatex boasts of their strong analytical tool that processes unstructured feedback and gives accurate data that helps in gaining meaningful insights into the customer sphere. SoundHound.

Real estate 98

Real estate Engineering Consulting Consulting 98

Quiq

NOVEMBER 9, 2022

It’s not as simple as setting up a few phones and handing your team a script (although we’re sure no one has thought that since 2005). You’ll improve our contact center operational efficiency with conversations, survey results, and performance data all in one easy-to-use interface. With regular surveys.

Call Center 87

Call Center Chatbots Contact Center Surveys 87

JustCall

APRIL 18, 2023

An MMS message is an SMS message containing multimedia assets such as: Images Videos Audio clips Emojis Website links GIFs Due to the requirement for the transmission of text and media, the traditional cellular network may not be adequate for sending or receiving MMSes. billion MMS messages were sent globally in 2016. billion by 2023.

voip 52

voip Marketing Feedback Enterprise 52

C Space

NOVEMBER 11, 2018

Fascinated by politics, he has advised on strategy for New Labour in the UK during the 2005 election, and Al Gore and his team on launching and positioning a leading sustainable asset management firm. People aspire to be rockstars — not just guitar owners — and the Fender guitar alone wasn’t delivering on that.

Healthcare 55

Healthcare Consulting Consulting Feedback 55

inmoment

MARCH 9, 2020

While standing on that line, Delta pushes Jessica a survey asking for feedback about today’s trip. The famous pivot Netflix made from shipping DVDs to offering thousands of videos via streaming is a classic example of business model transformation dramatically improving the average customer experience.

Customer Experience 52

Customer Experience Self service Engineering Telecommunications 52

C Space

JULY 7, 2020

According to Gartner’s Annual CMO Spend Survey 2020 , “CMOs dismiss economic pessimism, as 73% expect COVID-19’s near-term negative impacts to be short-lived.” In fact, the majority of CMOs responding to this year’s survey believe the post-COVID-19 economic curve will be V-shaped.

Advertising 52

Advertising Consulting Consulting Surveys 52