CSM Magazine

MARCH 16, 2022

Founded in 2005, Quora Group works nationwide with a range of clients across the public and private sector. The £10 million turnover company operates a fleet of more than 20 Ford Transit Custom vans for its mobile engineers. It has been a big advantage for us in terms of winning and delivering these public sector contracts.”.

Finance 52

Finance Engineering CRM Healthcare 52

Xaqt

FEBRUARY 6, 2020

Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. Rewind it Back Let's take a look back to 2005 when "Web 2.0" Most call center applications (ACD, WFM, CRM, etc.) technologies were first emerging. The problem?

Contact Center 52

Contact Center Enterprise Call Center APIs 52

JustCall

MARCH 16, 2021

JustCall's CEO, Gaurav Sharma , credits the organic move of small & medium businesses towards automation (& digital adoption) and the JustCall team's hard work & customer-centric approach with its 965% revenue growth over the past three years. The Deloitte Technology Fast 50 India program was launched in 2005.

Interactive Voice Response 69

Interactive Voice Response Biotechnology Analytics call center software 69

Connect

NOVEMBER 2, 2022

Automation, big data, CRM (customer relationship management), hybrid systems, cloud, workforce management and predictive analytics have been the driving force for this innovation and have greatly improved how contact centres manage interactions to improve CX (customer experience). CX as a trend is not newly discovered.

Morale 40

Morale Cloud contact Benchmark Big data 40

Netomi

SEPTEMBER 30, 2021

According to data from Google Trends , interest in “conversational AI” was practically non-existent from 2005 through 2017. Businesses use conversational AI for marketing, sales and support to engage along the entire customer journey. Fintechs need to provide a stellar customer experience across the board.

Scripts 52

Scripts Chatbots Entertainment Average Handle Time 52

Vistio

AUGUST 9, 2021

Rod Jones has over 35 years of experience in the contact center industry and is an internationally recognized thought-leader, industry analyst, strategic adviser and subject matter expert. In 2005, built a group of companies. Do I have your permission to record this call for quality assurance?

Contact Center 52

Contact Center Consulting Consulting Call Center 52

SmartKarrot

JANUARY 22, 2021

Fasten your seat belts as we begin the journey of customer success right away. Here is what we will be delving into today: Customer Success: Past. Customer Success: Present. The Customer Success Funnel SaaS and Mobile Apps Cloud and its Phenomenal Impacts. With this, the horrific churn rates began taking a backseat.

SaaS 10

SaaS Customer centricity CRM Analytics 10