2005 CRM Customer Experience Scripts 
Netomi
SEPTEMBER 30, 2021
According to data from Google Trends , interest in “conversational AI” was practically non-existent from 2005 through 2017. In this scenario, you likely engaged with a scripted, rules-based chatbot, with little to no conversational AI. Scripted chatbots have multiple disadvantages compared to conversational AI.
Vistio
AUGUST 9, 2021
Rod Jones has over 35 years of experience in the contact center industry and is an internationally recognized thought-leader, industry analyst, strategic adviser and subject matter expert. In 2005, built a group of companies. Do I have your permission to record this call for quality assurance?
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