Beyond Philosophy
NOVEMBER 28, 2017
Since 2005, over 50,000 respondents, in 49 countries and multiple b2b and b2c industries have participated in research incorporating the Hierarchy model emotions. If you don’t order dessert (we didn’t, because we were too full from the appetizer and main course), the waiter brings a multi-drawer red Peruvian jewelry box.
DMG Consulting
AUGUST 31, 2018
In 2005, 13 years ago, I published the book The Real-Time Contact Center. DMG Consulting LLC is a leading independent research, advisory and consulting firm specializing in unified communications, contact centers, back-office and real-time analytics. The Next Act: The AI-Enabled Contact Center. who interact with them.
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Toister Performance Solutions
APRIL 12, 2018
This comes from this 2005 report from Bain, so it's a little out of date. A 2017 study by Capgemini Consulting sought to provide updated insight into the so-called executive disconnect. On the bright side, it has improved since 2005! Here's an online course on how to design and implement an effective survey.
Outsource Consultants
AUGUST 16, 2019
Call center advisory firm Outsource Consultants, LLC is making its first appearance on the list, debuting at #1281 with an impressive 321% 3-year growth rate. Outsource Consultants is honored and excited by this recognition. Founded in 1979 and acquired in 2005 by Mansueto Ventures, Inc. Magazine published its annual Inc.
CX Journey
FEBRUARY 18, 2016
Ten years ago, in 2005, a group of people working in the field of knowledge management across the UK and the USA coined the phrase " narrative leadership." One of the leading lights of this movement was a consultant by the name of Stephen Denning. Image courtesy of Amazon Today I'm pleased to share a guest post by Paul Laughlin.
C Space
DECEMBER 6, 2018
Nicola Spitzer, Senior Consultant at C Space, explains why a little bit of empathy can go a long way… Tweet. Senior Consultant at C Space. After passing my driving test in 2005, I stopped driving in 2006. But the mobility sector hasn’t quite cracked the issue of trust. Nicola Spitzer. Here today, gone tomorrow?
Callminer
AUGUST 1, 2017
James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. Of course, paramount to the efficiency of a contact center is…”. Markus Linder is an expert in the field of e-commerce and Digital Advice, in which he has been active since 2005. James Pollard. theadvisorcoach.
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