CSM Magazine

APRIL 19, 2021

Xpedition , the Microsoft Dynamics Gold partner and trusted solution provider to the fashion and apparel sector, is partnering with Voyado the committed CRM challenger and natural choice for retailers in the Nordics, to supply a powerful cloud-based platform that enables retailers to create strong brand loyalty. About Voyado.

CRM 72

CRM Coaching Consulting Consulting 72

CSM Magazine

MARCH 24, 2022

For retail business, the customer journey extends far beyond the initial sales engagement. As customers are taking more control of their own service requests through customer portals, retailers can use the opportunity to engage in sales opportunities. Increase service and revenue opportunities. About the Author.

Customer Experience 119

Customer Experience Self service Analytics Upselling 119

Vcaretec

JUNE 3, 2022

(v)WeCare has been providing customer support since 2004. In addition to resolving customer queries, our call center services also include technical support, telephone services, sales support, omnichannel customer care service , and more. We understand a phone call is the first connection point a customer has with your brand.

outsourcing 52

outsourcing Technical Support Contact Center Call Center 52

Vcaretec

OCTOBER 3, 2019

(v)WeCare has been providing customer support since 2004. In addition to resolving customer queries, our call center services also include technical support, telephone services, sales support, omnichannel customer care service , and more. We understand a phone call is the first connection point a customer has with your brand.

outsourcing 40

outsourcing Technical Support Contact Center Call Center 40

Amity

SEPTEMBER 7, 2016

With 20,000 customers worldwide, HubSpot is the world’s leading inbound marketing and sales platform, transforming the way businesses attract, engage, and delight customers. I got started in this industry back in 2004, shortly after I graduated from college. I also subscribe to a number of customer success oriented blogs.

Metrics 0

Metrics Upselling Accountability Customer retention 0

C Space

OCTOBER 2, 2020

In another sign of online commerce’s ascendancy, CRM leader Salesforce forecasts that ecommerce’s footprint will double this holiday season, accounting for 30% of all U.S. retail sales, up from 14% last year. Total digital sales in the U.S. holiday spend to be flat at an estimated $730 billion in sales.

Sales 40

Sales Telecommunications Morale Technology 40

Netomi

JANUARY 5, 2022

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Denise went on to head Sony Electronic Inc.’s

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98