CSM Magazine

APRIL 19, 2021

Xpedition , the Microsoft Dynamics Gold partner and trusted solution provider to the fashion and apparel sector, is partnering with Voyado the committed CRM challenger and natural choice for retailers in the Nordics, to supply a powerful cloud-based platform that enables retailers to create strong brand loyalty. About Voyado.

CRM 72

CRM Coaching Consulting Consulting 72

CSM Magazine

MARCH 24, 2022

Technicians have access to records from FSM and CRM software to glean actionable insights, ensuring that they can provide better service by satisfying the customer’s needs and addressing upcoming problems in one visit. About the Author.

Customer Experience 119

Customer Experience Self service Analytics Upselling 119

Vcaretec

JUNE 3, 2022

(v)WeCare has been providing customer support since 2004. Technology: When you partner with us, you'll enjoy the latest contact center technologies such as innovative tools like AI, advanced telephony system, and state-of-the-art CRM platform. We understand a phone call is the first connection point a customer has with your brand.

outsourcing 52

outsourcing Technical Support Contact Center Call Center 52

Vcaretec

OCTOBER 3, 2019

(v)WeCare has been providing customer support since 2004. Technology: When you partner with us, you'll enjoy the latest contact center technologies such as innovative tools like AI, advanced telephony system, and state-of-the-art CRM platform. We understand a phone call is the first connection point a customer has with your brand.

outsourcing 40

outsourcing Technical Support Contact Center Call Center 40

Babelforce

AUGUST 12, 2021

Scotland’s pollen index is an early example of the tech from way back in 2004. The tech needs to integrate with your booking system, CRM , or call routing technology to act on the input it receives. Natural Language Generation (NLG) is the technology that generates responses. The same is true in contact centers.

Interactive Voice Response 52

Interactive Voice Response Chatbots Contact Center Self service 52

CSM Magazine

JULY 14, 2020

Contact centres should take charge now, reassuring customers that it’s safe to make card payments by getting back to basics and embracing the functionality of secure Agent Assisted Payment solutions. Back to basics with PCI DSS.

Finance 52

Finance Interactive Voice Response Education Best practices 52

Interaction Metrics

JULY 21, 2020

I founded Interaction Metrics in 2004 because I felt like companies weren’t listening. But with Power BI and a host of other inexpensive dashboard and CRM tools on the market, there’s nothing to hold any company back from having a closed-loop customer feedback system. Simple requests were rewarded by silence.

Surveys 62

Surveys Feedback B2B Metrics 62