Lumoa
APRIL 7, 2022
Net Promoter Scores are always an interesting topic of conversation, and industry NPS benchmarks even more so. This blog post will discuss NPS benchmarks and look at why NPS is so essential to overall customer success. This is why benchmarking is so important, which we will discuss later. and IT services is 42.
Help Scout
MAY 14, 2021
was founded in 2003 by Adam Hewett with the goal of helping people focus, relax, and sleep by way of neuroscience-backed functional music. Reports : Visualize and benchmark customer support performance and identify areas for improvement. Measuring and benchmarking great support. But what does this actually mean?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Spearline
NOVEMBER 18, 2021
Latency is the time from one person is speaking to when the other receiver is hearing. The Spearline latency test allows you to proactively measure and benchmark any delay, and, with repeated testing, the spot where there are variations over time. Could your customers be suffering and struggling with network delays?
Beyond Philosophy
SEPTEMBER 15, 2015
Harvard Business Review called it “ The One Number You Need to Grow ” way back in 2003. In their 15th annual Net Promoter Benchmark Study, he gave a great presentation of some really interesting stats on NPS. It has become a standard metric used to determine if your Customer Service and Experience improvements are effective.
Taylor Reach Group
FEBRUARY 8, 2019
a globally-recognized call and contact center consulting and managed services firm focused on optimizing customer engagement, has announced that it is working with a worldwide leader in personal vision care. The Taylor Reach Group, Inc., About The Taylor Reach Group, Inc.
Spearline
NOVEMBER 18, 2019
The time one person is speaking to when the other person is listening, latency is something that can have a major impact on your business, your employees, and most importantly, your customers. The 2003 International Telecoms Union (ITU) recommendations state that where latency reaches 500ms, nearly all users are dissatisfied.
ProProfs Blog
FEBRUARY 7, 2019
This is the basic structure of the fundamental NPS question put forth by Frederick Reichheld in collaboration with Bain & Company way back in 2003. Taking that into consideration here’s why I think adopting NPS is worthwhile: Personalize Customer Relationships. Brands Can Be Benchmarked.
Expert insights. Personalized for you.
83 
Let's personalize your content