2002 Consulting Personalization Surveys 
Beyond Philosophy
DECEMBER 25, 2021
This new year also coincides with the 20 th anniversary of me founding my global Customer Experience Consultancy, Beyond Philosophy and publishing my first book on the subject, Building Great Customer Experiences (Palgrave Macmillan, 2002). Complete this short survey. Spoiler alert: it means that everything is changing.
Beyond Philosophy
DECEMBER 19, 2017
They include: Personalization. Per the online marketing intelligence service WARC , QVC took the top spot in the survey, jumping nearly 20 places over its positions last year. It is the essential concept we tout at our global Customer Experience consultancy. I founded Beyond Philosophy in the UK back in 2002. Resolution.
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Beyond Philosophy
AUGUST 10, 2016
A new global survey released by Amdocs last month reported a trend in the region where consumers demanded more control and personalization in their Customer Experiences with their Telecom provider. From Thailand: Respondents wanted more personalized offers that addressed their specific needs (66%). Are you ready?
Beyond Philosophy
JULY 6, 2016
As a Customer Experience consultancy, Beyond Philosophy , we have worked in China on a few occasions. These results were based on a survey of 9,000 Chinese customers, about 60 different brands in five industries. I wrote Building Great Customer Experiences , my first book about Customer Experience, in 2002 with John Ivens.
COPC
MARCH 24, 2020
a global consulting firm that helps companies improve operations to optimize the customer experience, announces the immediate virtualization of consulting, training, certification and Vendor Management Organization (VMO) services. s portfolio of training, consulting and certification services has been transformed for virtual delivery.
Beyond Philosophy
SEPTEMBER 19, 2019
Unfortunately, the recent UK Customer Satisfaction survey echoes those findings, indicating that it has fallen over the past couple of years, from 78.2 One of the most extensive surveys in the UK, the Institute have been running the index twice a year for ten years. I have been consulting on Customer Experience since 2002.
Answer Dash
OCTOBER 15, 2018
That emphasis is only continuing to grow; according to a study by Walker, the consulting firm, customer experience will overtake price and product as the key brand differentiator by the year 2020. Little’s e-business consulting group. Marketing is typically tasked with overseeing the entire digital experience.
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