PeopleMetrics

DECEMBER 12, 2019

On the other hand, an exceptional employee experience leads to employees who pass on their enthusiasm to customers. In fact, customers are more likely to have a positive customer experience if they are served by passionate employees. Publish a “kudos” column in your employee newsletter.

Banking 91

Banking Consulting Consulting Feedback 91

TechSee

JANUARY 25, 2023

Just one negative interaction with a technician can spoil a company’s reputation, so field service management must continuously find ways to meet growing expectations for quicker resolutions, shorter arrival times, and better overall customer experiences.

Automotive 41

Automotive Management Enterprise B2B 41

PeopleMetrics

JUNE 8, 2020

Recognize alerts acknowledge when an employee does something special or extraordinary to improve the customer experience. A recognition program based on customer feedback is a powerful way to increase employee engagement and create a customer-centric culture. Click infographic to enlarge ).

Brand ambassadors 78

Brand ambassadors Employee engagement Morale Customer centricity 78

Customer Guru

JULY 3, 2018

Customer experience, but of course. This blog discusses what customer experience lessons one can learn from the best-in-business SaaS brands. Build a robust customer success team with a focus on the human touch – Slack. Little wonder that the customer satisfaction ratings of Slack hover around 97%!

SaaS 94

SaaS Employee engagement CRM Personalization 94

Xaqt

JUNE 1, 2020

We've seen this before The Dotcom bust coupled with 9/11 was a cataclysmic event for outsourcers in 2000 and 2001. The crash caused many companies to view their contact center as an expense, rather than as an asset for customer experience and revenue.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52