Beyond Philosophy
JANUARY 27, 2022
In some ways, I was riding the crest of CX, founding my global CX consultancy, Beyond Philosophy, twenty years ago and writing seven books on the subject over the past two decades. . This technology is the future for proactive experiences. It was the CRM wave that receded in the early 2000s to make way for CX in the first place. .
CSM Magazine
AUGUST 3, 2021
Manu Steijaert, Executive Vice President and Global Chief Customer Officer said: “Our customers are at the heart of everything we do at McDonald’s, and we have reached a pivotal moment when technology and data have begun to shape nearly every facet of the customer experience. There he managed restaurant innovation efforts.
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PeopleMetrics
JUNE 18, 2019
This bonus lesson is that the very best CX leaders are focusing on being more human , not providing more technology. Are you balancing your CX technology and human investments? He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Sean holds a Ph.D.
PeopleMetrics
DECEMBER 27, 2019
The Information Technology (IT) Department. Let’s begin with the information technology (IT) department. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. In this blog post, we are focusing on the internal help you will need. Sean holds a Ph.D.
City Communications
FEBRUARY 6, 2019
Scottsdale, Arizona, February 2019 – City Communications, a boutique telecommunications management firm with a nationwide client base, has hired leading contact center technology expert Darren Prine to lead its business outreach and consulting initiatives. Prine brings with him a wealth of contact center experience.
Aspect
NOVEMBER 1, 2018
Millennials were born between 1976 and 2001. and founder of the research and consulting firm, Millennial Branding, describes them this way, ”self-centered, needy, and entitled with unrealistic work expectations.” Millennials love technology. If you like technology, contact centers are where the action is.
Callminer
FEBRUARY 21, 2018
Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics. One common mistake I see from call centers that I have consulted with over the last year is…”. Get a solution that is…”. Peter Abah. TerminixTriad.
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