2001, Consulting, Quality management and Technology

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2001

Consulting

Quality management

Technology

Watch Out! We Are In Danger of Repeating the Same Mistakes We Did Last Year

Beyond Philosophy

JANUARY 27, 2022

I have seen it before with other influential business concepts, like Total Quality Management, Business Re-engineering, and Customer Relationship Management (CRM). Organizations also recognized that the Japanese companies were exceptionally skilled at getting quality right. We had a problem 20 years ago, too. Get into AI.

CRM

CRM Consulting Consulting Quality management

Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

FEBRUARY 21, 2018

Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics. One common mistake I see from call centers that I have consulted with over the last year is…”. Get a solution that is…”. Peter Abah. TerminixTriad.

call center software

call center software Call Center Contact Center Analytics

Webinars

Manual Call Reviews? There's a Better Way!

MORE WEBINARS

Customer Contact Central

Watch Out! We Are In Danger of Repeating the Same Mistakes We Did Last Year

Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Webinars

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