PeopleMetrics

JUNE 18, 2019

This bonus lesson is that the very best CX leaders are focusing on being more human , not providing more technology. Chatbots and endless IVR loops may scale, but they often do not deliver a great customer experience. Are you balancing your CX technology and human investments? In fact, it's often the opposite. Sean holds a Ph.D.

Best practices 48

Best practices Interactive Voice Response Chatbots Consulting 48

Aspect

NOVEMBER 1, 2018

Millennials were born between 1976 and 2001. and founder of the research and consulting firm, Millennial Branding, describes them this way, ”self-centered, needy, and entitled with unrealistic work expectations.” Millennials love technology. If you like technology, contact centers are where the action is.

Contact Center 62

Contact Center Contact center software Interactive Voice Response Chatbots 62

Comm100

JUNE 5, 2018

From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. As technology continues to advance, companies are coming to realize that many benefits can be accrued from employing it. Capturing Customer Data.

Contact Center 49

Contact Center Chatbots Call Center Self service 49

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. Recognizing that continuously adding quality agents simply does not add up financially, more and more companies are turning to technology in order to scale quality support.

Contact Center 116

Contact Center Technology Self service Call Center 116