10-words-and-phrases-customers-hate-to-hear 
ShepHyken
DECEMBER 20, 2018
Shep Hyken’s Best Customer Service and Experience. Top 5 Articles to Share With Your Team: Five Customer Service Must-Do’s For 2018. That’s Not My Department” and 10 Other Phrases Customers Hate. That said, there are still plenty of other phrases and words we, as customers, hate to hear.
CSM Magazine
MARCH 27, 2018
Shep Hyken looks at some of the most common words and phrases that are guaranteed to get customers rattled. You finally get to a customer service rep. You tell your story and the customer service rep responds, “I’m sorry, that’s not my department.” Customers hate to be told they’re wrong. “I
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ShepHyken
MARCH 14, 2018
You finally get to a customer service rep. You tell your story and the customer service rep responds, “I’m sorry, that’s not my department.” Since customer service has become a center of attention for most companies (even though some still don’t get it right), “That’s not my department” is being heard less and less.
Beyond Philosophy
MAY 4, 2023
After over two decades with my global Customer Experience consultancy, it occurred to me that I have a lot of advice on the topic, which I boiled down into the 10 rules for building a successful consultancy. 10 Rules for Building a Successful Consultancy Be brave and be committed. In other words, don’t give up.
ShepHyken
AUGUST 30, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 10 Companies That Are Moving The Needle in Customer Experience by Comparably. Here are my top five picks from last week. Maybe both!
Russel Lolacher
JANUARY 2, 2023
And he’s the co-host of UNpodcast, the business podcast for the fed up with his partner and co conspiracer…co-conspirator… Of course, I got to put a damn word in the script that I can’t even pronounce. Connect with, and learn more about, Scott on his platforms: . Unmarketing. The UnPodcast. Unmarketing on Twitter.
LiveChat
MAY 18, 2018
The problem with online communication is that sure, it allows us to exchange words, but it also cuts nonverbal signs like the tone of voice, the use of gestures, posture, eye contact, and facial expressions. In customer service, it’s a great communication problem. Communicating with customers reminds me of a minefield.
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