ClientSuccess

FEBRUARY 15, 2022

While customer success leaders, HR representatives, and other key stakeholders are often involved in the hiring process at every step of the way, the structure of your organization could warrant additional team members from different departments being involved in the hiring process.

Customer advocacy 81

Customer advocacy Sales Marketing Surveys 81

ClientSuccess

FEBRUARY 15, 2021

In addition to your vast toolkit of customer success solutions, tools, and resources, there is one secret weapon to include to build strong customer relationships: customer-first service. Work with your internal marketing or HR team to develop a ‘customer kit’ to thank your customers for being a valued part of your organization.

Benchmark 59

Benchmark Upselling Accountability Customer centricity 59

SharpenCX

FEBRUARY 4, 2021

Download Now] Convince C-Suite leaders to invest in modern customer service. Get your digital transformation toolkit. Step 2: Choose your leaders. Once you’ve named your business needs and decided to start a call center or scale your service org, it’s time to tap the right leaders. Get Your Toolkit Here.

Call Center 67

Call Center Customer Service virtual call center Coaching 67

Interaction Metrics

OCTOBER 25, 2023

For example, it now publishes a Quarterly Progress Report on the HR page of OCFA’s website showing “our staff the many aspects of our DEI program, well beyond simply identity and culture,” Julián said. It’s essential for leaders to capitalize on this enormous range of skills, knowledge, and life experiences.”

Metrics 62

Metrics Surveys Employee engagement Consulting 62

The Petrova Experience

DECEMBER 14, 2021

We never considered whether our leaders were comfortable giving their teams the respect and trust that work from home requires. The majority of our leaders were “old school.” Right now, the responsibility of how to reopen is left to HR Leaders. What I see today reminds me of all the mistakes we made back then. It did not.

Real estate 52

Real estate Journey mapping Employee engagement Personalization 52

3CLogic

DECEMBER 1, 2022

As companies, especially IT leaders, look to stay agile and tighten their belts, an emerging strategy for driving better ROI is to consolidate their tech stack — reducing operational cost and complexity. It can have a massive impact on the bottom line.

contact center solutions 52

contact center solutions Cloud contact Contact Center Interactive Voice Response 52

Russel Lolacher

APRIL 17, 2023

So it was a small company that I worked for, there was no HR department I could go to I went to our general manager to discuss it with him because I didn’t feel like it was something I could discuss with the executive. What sets the model of behaviour for an organization does it need to be a branding toolkit?

Feedback 52

Feedback Personalization Employee engagement Sales 52