Comm100

APRIL 7, 2020

The State of Texas Office of the Attorney General found themselves in this situation and realized they had to come up with a solution, and fast. The post Top 6 Articles – How to Set up Your Remote Customer Service Team for Success appeared first on Comm100. A Guide to Managing Your (Newly) Remote Workers – Barbara Z.

Customer Service 52

Customer Service Contact Center Call Center Management 52

Bill Quiseng

MARCH 7, 2016

I recently read that live chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% for phone. So, I used my fall back of clicking the Live Chat button. Previous to the bumpy journey described above, I was a big fan of web chat for my service needs.

Customer Service 123

Customer Service B2C Accountability Consulting 123

JivoChat

OCTOBER 25, 2021

For instance, you could use a sophisticated search tool that takes the user to what they need, use strong calls to action that tell the user what to do next, or provide clear contact options, like a live chat service. As a business owner, you should always be looking for new ways to make more sales.

Real estate 52

Real estate Sales Engineering Marketing 52

Comm100

SEPTEMBER 6, 2022

Comm100’s high security standards and zero downtime have attracted industry leaders like Stanford University, McMaster University, Lake Michigan Credit Union, Attorney General of Texas, and Canadian Blood Services. From onboarding and training to continuous improvement of partner set ups, we’re committed to customer success.

Chatbots 52

Chatbots industry standards Government Customer Support 52

SmartKarrot

NOVEMBER 2, 2020

According to Marketing Metrics , the rate of success while selling to an existing customer is close to 70%, while the same for a new prospect is 5-20%. Equipped with an extensive background in ecommerce and entrepreneurship, he handles all marketing and customer success efforts. Reuben Yonatan, CEO, GetVoIP.

Customer retention 21

Customer retention Consulting Consulting Marketing 21

Comm100

MAY 21, 2019

Takeaways : I’m a big advocate of lived organizational values and Ginger gave a lot of good advice and tips on this – I really liked her idea to explicitly search for stories from your employees that match up with your values, share and reward them. If our employees are going to follow us every day, we must live our values.

Contact Center 55

Contact Center Surveys Best practices Metrics 55