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Meet the Science Superstars of Customer Service!

CSM Magazine

Sometimes customer service teams go far beyond the call of duty to delight their customers. One such team is the Guest Services team at the South Florida Science Center. They are always looking for new ways to “wow” the customer. They are definitely Science Superstars of Customer Service!

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Bundesliga Match Fact Keeper Efficiency: Comparing keepers’ performances objectively using machine learning on AWS

AWS Machine Learning

Apart from the widely recognized Manuel Neuer, the Bundesliga has produced remarkable goalkeepers who have excelled in other leagues, including the likes of Marc-André ter Stegen, who is a superstar at Barcelona. In view of such steep competition, people are split on the question of who the most remarkable sweeper in the German top league is.

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How to Get Better at Sales Calls

NobelBiz

Some say it is a form of art, some say it is cold science. As we like to put it, art and science are the two sides of the same coin. Let`s jump straight to it and see how you can use both art and science to become a better salesperson. This is why, if you ever wondered how to get better at sales calls, you should look both ways.

Sales 52
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Brand Move Roundup – June 8, 2020

C Space

We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Fifteen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. Nike needs to be better than society as a whole.

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50+ Inspirational Customer Satisfaction Quotes From Experts

ProProfs Blog

An interpretation of the “80/20 Rule” given by Italian economist Vilfredo Paret stated that “80% of your company’s sales come from 20% of your customers” This adage is long being used as an incredible tool for business growth. Let’s Have a Look at Some of the Famous Customer Satisfaction Quotes.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Adrian Swinscoe.

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Influential Women in CX: Silvia Veronese Brings Both Technical and Business Expertise to Customer Success

Squelch

She currently serves as SVP of Global Customer Success at Guavus , which she describes as “a big data real-time analytics company supporting the largest and most complex data infrastructures in the world.”. Given the small team, we were always in close contact with customers, knowing that either success or failure was only one step away.