TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. Their knowledge and impact is constantly reshaping the service industry.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Kayako

JANUARY 24, 2018

Armed with that empathy and over ten years in the business, there’s been one consistent signal that stands out from the noise in this year’s customer service trends: customers want effortless experiences. We’ve all been through a customer service experience that’s required more effort than we thought was possible.

Customer centricity 83

Customer centricity Customer Service Self service Chatbots 83

Netomi

NOVEMBER 23, 2022

They want convenience, personalized service , and seamless interactions across multiple channels and touchpoints. This blog post will explore the importance of customer experience and how it can be used as a competitive advantage to drive growth, increase brand loyalty, and ultimately, improve the bottom line.

Customer Experience 52

Customer Experience Customer retention Employee engagement Chatbots 52

ProProfs Blog

JANUARY 7, 2020

Businesses have grown more concerned; some may say, even obsessed with how their customers are treated. . Improved customer service. Your customer service team, of course! Great Customer Service Can Be an Asset to Your Business. Improving Customer Service Standards by Addressing Problems Head-on.

Customer Service 169

Customer Service Customer centricity Brand ambassadors Customer Support 169

Squelch

MAY 27, 2019

73 percent cite CX as a key factor in buying decisions. 73 percent cite CX as a key factor in buying decisions. How Can Data Improve CX? And this time, I’m turning to Daniel Newman, principal analyst of Futurum Research and CEO of Broadsuite Media Group to help explain how data can improve your CX.

Customer Experience 40

Customer Experience Average Handle Time First call resolution Upselling 40

ProProfs Blog

DECEMBER 6, 2021

29% of people cite security concerns as one of the main reasons for abandoning online forms, followed by form length (27%). These facts reinforce the important roles web forms play in marketing and sales as the first point of contact. If you’ve been using Wufoo and looking for Wufoo alternatives, then you’ve come to the right place.

Surveys 78

Surveys Enterprise Feedback CRM 78

LiveChat

SEPTEMBER 27, 2016

For you, it means more inquiries and more sales – if you only handle heavy traffic on your website and manage to send all gifts a day before Christmas Day. For your ecommerce store, sales is the most important part of the holiday season, so you need to think some things through. One of these things is the return policy.

Sales 73

Sales Advertising Marketing Self service 73