Call Experts

NOVEMBER 8, 2019

According to a survey by career builder, Human Resource leaders are being asked for their input into the company by 73% of CEOs. Call Experts helps HR departments adopt a more dynamic model to manage and maintain the needs of their workforce. The job of records management is impossible when systems are inconsistent.

outsourcing 45

outsourcing Journey mapping Interactive Voice Response Call Center 45

Solvvy

AUGUST 31, 2022

Successful marketers know that to capture new business — and keep customers coming back — they need to appeal to people’s emotions through engagement and ensure customers associate positive feelings with their brands. Measuring customer satisfaction requires collecting data and calculating your CSAT.

Surveys 62

Surveys Benchmark Feedback Customer Support 62

ClientSuccess

OCTOBER 17, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences, we’ll be able to learn and apply more practical advice / practices to our customer success careers.

Best practices 56

Best practices Chief Customer Officer Customer advocacy SaaS 56

Totango

AUGUST 11, 2022

Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. In this article, we’ll show you how to build client relationships digitally with your SaaS customers. Blog content consumption. Social media posts.

SaaS 105

SaaS Journey mapping B2B Feedback 105

Nicereply

DECEMBER 1, 2022

The churn rate is a critical metric for any business. We discuss all you need to know about the churn rate in this article. Customer acquisition is like filling a bucket with water. Customers enter, purchase once, and leave for good. That leakage, of course, is churn. What is churn? 2) Early warning sign.

Feedback 52

Feedback Metrics Surveys Benchmark 52

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience.

Customer retention 21

Customer retention Consulting Consulting Marketing 21

Nicereply

JUNE 18, 2020

Customer retention is the act of keeping customers engaged, creating customer advocates, and reducing churn before it happens. Imagine you never acquired another customer. Your sales team went home, and all you had left was your current group of customers. What is customer retention?

Customer retention 125

Customer retention Feedback Surveys Metrics 125

CSM Practice

MAY 10, 2021

Should you charge for Customer Success?! In reality, startup companies are often puzzled about the most effective approach to charging for customer success without increasing the churn risk. In this blog we will share a step-by-step approach to charging for customer success without hurting your net retention rate. .

Sales 52

Sales Education Marketing Accountability 52