NobelBiz

MAY 28, 2024

Contact centers have consistently been early adopters of technologies that improve interactions between agents and customers. Call blending is a dynamic call center strategy that merges inbound and outbound call operations into a seamless workflow. One of the most impactful advancements in recent years is call blending.

Call Center 52

Call Center Interactive Voice Response Outbound sales Scripts 52

OctopusTech

SEPTEMBER 9, 2023

Companies can save a lot of overhead costs of building and maintaining an in-house call center team which includes hiring, training, infrastructure, employee salaries, and technology. Now companies don’t have to invest in buying the latest tools and technologies for their in-house call center team.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Global Response

FEBRUARY 13, 2022

Although it’s less common now in the Internet age, it’s still not uncommon for current or prospective customers to call to inquire for more information about products or services, place an order, ask about upgrading their service, or otherwise ask questions that may end in a sale or upsell. Outbound call centers services.

Call Center 62

Call Center Telemarketing Technical Support outsourcing 62

Babelforce

AUGUST 20, 2020

An agent may make fewer, longer calls but more sales. Three skills the best outbound call centers have. NLU is technology that ‘listens’ to voice input to determine the intent of the speaker. Outbound call centers have been using sales dialers for several decades. NLU assistance. Automated scheduling and dialing.

Call Center 52

Call Center Interactive Voice Response APIs Upselling 52

JustCall

MARCH 9, 2023

Conversation intelligence is an AI-powered technology used by customer-facing groups to gain valuable insights into every customer interaction. Do you lead a sales team that’s highly competitive? Are you looking to scale your sales operations? Using advanced technology solutions can make all the difference here.

Coaching 52

Coaching Sales Chatbots Analytics 52

Pointillist

JULY 25, 2018

Customer journey analytics is a new technology and many companies are grappling with the same questions. What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Upsell and Cross-sell Revenue Growth.

Analytics 93

Analytics Government APIs Metrics 93

Pointillist

JULY 25, 2018

Customer journey analytics is a new technology and many companies are grappling with the same questions. What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? If so, you are not alone.

Analytics 43

Analytics Metrics Government Journey mapping 43