Totango
AUGUST 23, 2022
Then, we’ll consider why B2B touchpoints are useful for customer success teams and why mapping them out is such a powerful strategy. Finally, we’ll offer some guidelines on how to structure your B2B customer journey map around key touchpoints and how to use technology to automate an effective touchpoint management strategy.
ClientSuccess
MAY 4, 2021
Even though it can be comforting when a customer is calmly moving along through checkpoints without issue, it is your goal as a CSM to make sure they are growing in line with your planned customer journey map. Webinar: Delivering Customer Success at Scale. Toolkit: Customer Journey Toolkit. The bottom line?
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ChurnZero
OCTOBER 11, 2019
If you decide you want to hit 98% renewed revenue and a certain revenue amount in upsells, commit to doing the necessary activities to reach that number. Put Forward Upsell Opportunities. Instead of just trying to sell all of your new or available products at once, make your upsell/cross-sell proposals relevant to them and their needs.
ProProfs Blog
DECEMBER 27, 2020
As one of the buyer’s journey map stages, consideration is where you also need to make sure that your goals align with that of your buyers. During this buyer journey mapping stage, they’ll think about product implementation and the start cost. So make sure you highlight them without sounding salesy. Decision Stage.
Nicereply
FEBRUARY 2, 2024
Preferred content formats : How to present information in a manner that resonates with your audience, whether it’s through articles, videos, webinars, or other means. Current customer experience : The customer journey map for your business and key areas of improvement.
SmartKarrot
APRIL 25, 2023
Internet, Cable & Phone As a Vice President of Customer Success, you’ll by using customer journey mapping and creating standardised interventions for each stage of the trip, define and optimise the customer lifetime. Searching for upsell possibilities to boost the value of the customer account, for which we pay commission.
JustCall
MAY 14, 2020
Webinars are the easiest way to reach out to maximum customers. Throw up a webinar with support experts. For example, conduct webinars to highlight which particular features are currently more in demand. Two things that have so far proved to be very useful are : Webinars: Webinars have provenly led to an increase in engagements.
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