Taylor Reach Group

NOVEMBER 17, 2017

Video can enable easier customer authentication, increased emotional connection to customers, provide insight into technical support challenges and allows for more interactive services. Banks are already deploying ITMs (Interactive Teller Machines). Click to tweet this image. Click to tweet this image.

Customer Support 63

Customer Support Self service Technical Support Chatbots 63

Taylor Reach Group

MAY 30, 2017

Interactive Voice Response systems (IVRs) leveraging algorithms to anticipate why a customer is contacting us have been around for more than 5 years. Self-learning email management platforms to recommend responses based on past responses to a set of keywords is similarly ’long in the tooth’. . .

Contact Center 71

Contact Center Interactive Voice Response Journey mapping Banking 71

CX Journey

NOVEMBER 14, 2018

For example, use a dynamic interactive voice response (IVR) system to create personalized menus based on caller needs. After complaint resolution or technical support, take the initiative and call back to ensure everything is OK. Save them a step. Upgrade the audio.

Interactive Voice Response 36

Interactive Voice Response Customer Experience Complaint resolution Contact Center 36

ProProfs Blog

SEPTEMBER 28, 2018

So they hunt around for your number (which you’ve buried deep on your website to reduce the load on your call center), then work your way through your 4 level IVR, then wait in a queue all the while tying up their phone line and/or being distracted by your hold music.

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

TechSee

FEBRUARY 20, 2018

In the early days of self service, companies implemented static channels such as FAQs, how-to videos, troubleshooting guides, and knowledge bases. TechSee empowers technical support teams across the globe to execute visually-interactive remote diagnoses and resolutions of problems.

Virtual Agent 132

Virtual Agent Self service Technical Support Contact Center 132

JustCall

APRIL 5, 2023

Multi-level IVR present for Premium plans and above IVR is available Not Available Available AI-Agent trainer is available with Premium and Custom plans Offers AI-Agent trainer Offers call transfer features Call transfer feature is available Offers call queue features Call queue is available Call tagging is available.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

Callminer

AUGUST 1, 2017

Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

JustCall

APRIL 5, 2023

Multi-level IVR present for Premium plans and above Available for Standard, Premium, and Ultimate plans as Multi-level IVR. The RingCentral University, with its range of blogs and videos, is a revolutionary offering by the company, which must reduce the load on customer and technical support.

Interactive Voice Response 52

Interactive Voice Response voip Analytics Contact Center 52

JustCall

AUGUST 8, 2022

Google Voice comparison, starting with the UI so that you can get an idea of the touch and feel of the solutions. JustCall: IVR Analytics. Then, we have Google Voice with its fair share of results: Google Voice, Landing Page. Google Voice: Desktop and Mobile app. JustCall: Dashboard. JustCall: Mobile app.

call center software 52

call center software Call Center Interactive Voice Response Call Logging 52

JustCall

APRIL 5, 2023

Multi-level IVR present for Premium plans and above Multi-level auto attendants are available for all plans. However, IVR is available for Contact Center plans only. Intelligent IVR is also available for Contact Centers as an add-on service. Who has a better customer support system- JustCall or 8×8?

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

CrazyCall

OCTOBER 18, 2019

Knowledge Base. Social Media Support. Moreover, phone software has helpful features that can improve customer experience, such as IVR. Implementing software such as IVR will help your reps serve customers more accurately. CrazyCall is a phone system that helps businesses offer better customer support.

Customer Service 63

Customer Service Interactive Voice Response Feedback Wait times 63

TechSee

MARCH 7, 2019

For every customer episode – paying a bill, getting technical support with activating a device, etc. With speech analytics, agents are equipped with a wide range of voice-based tools, enabling auto-recognition of accent, gender, and emotion. The relationship between agents and VEAs must also be a two-way street.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

JustCall

FEBRUARY 12, 2024

Customer Support via their Chat is great and the knowledge base is very thorough.” – Jeff B., If you ever have any issues their Customer support is always available and very quick to respond.” “Technical support has been beneficial in solving some of the issues their platform has” – Eduardo C.

CRM 52

CRM Analytics Abandon Call Coaching 52