Industry Multichannel Self service Virtual Agent 
SmartAction
MARCH 7, 2023
This is especially true for those cutting-edge companies that have wisely made multichannel communication a central part of their support model. If IVAs drive the CAI platform that lies at the heart of multichannel communication strategies, then the IVA has fully moved from “nice-to-have” to “must-have” status.
Hodusoft
OCTOBER 19, 2023
However, as the demand for exceptional customer service continues to rise, the operating costs associated with BPO contact centers are also rising greatly. Businesses in today’s highly competitive industry, looking for the best strategies that they can implement to reduce costs while maintaining the quality of their service.
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Lumoa
JUNE 23, 2021
Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale. These include customer service analytics, engagement hubs, the voice of the customer , virtual agents (live chat), and chatbots.
Fonolo
APRIL 6, 2020
Service Hub includes a shared email inbox, live chat software, and self-service tools, all of which integrate seamlessly with Aircall for phone support. From workforce management to industry-specific security features, TalkDesk helps you with everything you need to deliver a consistent customer experience.
Creative Virtual
DECEMBER 13, 2018
It’s been another exciting year not only for Creative Virtual as a company, but also for the virtual agent, chatbot and live chat industry, with lots of new developments and innovation. This was the fourth time a group of runners from Creative Virtual did a 10k in support of the RSPCA.
Global Response
APRIL 17, 2023
That depends on your needs and goals, but in general you should look for: advanced IVR and call routing capabilities automation and AI tools chatbots or virtual agents self-service solutions omnichannel support and robust CRM solutions Remember: modern solutions are often powered by modern technology.
JustCall
APRIL 5, 2023
Cost Efficiency Speaking of customer-friendly, JustCall maintains the same also by ensuring that all the products and services are reasonably priced. It hits the bull’s eye by sticking to the standard industry pricing. The balance of features and pricing gets enhanced through competitively priced add-on products and services.
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